Stay on Top of Your Ford Windstar Sub Frame Reimbursement

As I mentioned in an earlier post, I submitted my receipts in order to get reimbursed for replacing my 2001 Windstar’s subframe. At the time when we submitted the information to the Ford dealership we were told we’ll get a check in two weeks.

Since we submitted the information on March 11th, two weeks later would mean March 25th. Not wanting to be a pest, I allowed a few extra days for mailing before I followed up on the reimbursement check.

Called the Ford Dealership

Today, March 31st I called the dealership to inquire about my recall reimbursement check. The service department checked their records to confirm the amount and date of the reimbursement request. He had to investigate it and get back to me.

When he called me back he said that “they were credited for the reimbursement.” In other words, the Ford home office releases the funds to the local Ford dealership. Unfortunately, the local dealership did not bother to notify me of the reimbursement.

I was told to call them on Monday (today is Thursday) and ask for their bookkeeper. She will then issue the check and I can get my reimbursement. Can you say insult to injury?

Getting My Recall Reimbursement Check from Ford

Not only did I have to go through the time and expense of replacing an unsafe condition in my Ford Windstar, but now I’ve got to chase down the reimbursement.

Take it from me. Don’t let Ford sit there with your funds gaining interest in their account. If the dealership says the reimbursement will be issued in two weeks. Call them and follow up 1 minute after the two weeks are up.